Job ID NumberR3083Employment TypeFull timeWorksite FlexibilityHybridJob SummaryAs the Account Director, you will be responsible for overall contract, financial and service delivery accountability.Job DescriptionWe are looking for an Account Directortobe responsible for overall contract, financial and service delivery accountability.This position will befull-timecontractandhybrid.What You’ll DoDevelop and nurture strong relationships with existing clientsConnect with key business executives and stakeholdersServe as the primary point of contact for clients, handling all internal communication related to their accountsManage the day-to-day client communication and ongoing relationships of current, new, and upcoming projectsIdentifying new business opportunities among existing customers and effectively communicating them with the Business Development TeamConnect with key business executives and stakeholders on emerging needs and opportunitiesNegotiate contracts and ensure revenue targets are metWork with the appropriate internal and external teams to coordinate and complete contract renewals on timeGain a deep understanding of our emerging clients’ goals, turn data into a compelling story, and provide actionable insights to expand our footprint and help the client growAct as a client advocate within the organizationCollaborate with internal departments to ensure client needs are understood and satisfiedAddress client inquiries promptlyCollect and analyze data related to client accountsContinuously improving the overall customer experienceKeep abreast of industry trends and emerging technologiesProvide informed recommendations to clientsWhat You'll NeedRequired:8+ years’ experience in account management4+ years’ experience in relationship managementExperience overseeing technical software development projectsExpert knowledge and practical application experience with Microsoft tools suite (i.e., Word, Excel, Outlook, Teams, SharePoint, PowerPoint, Visio)Prior knowledge or experience working in or with public sector government is highly desired (i.e., local, state, and federal government agencies)Bachelor’s degree in finance, business, or related fieldPreferred:One or a combination of Project Management Institute (PMI) Project Management Professional (PMP)®, Certified Scrum Master (CSM), SAFe, Lean Six Sigma, and PROSCI® Change Management Certification is highly desiredPrior knowledge of the transportation or tolling technology industry is highly desiredPrior experience with project management a plusPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.